Refund policy
Last updated: October 13, 2026
Elvora Garlands offers a voluntary 30-day money-back guarantee on eligible purchases. Our standard refund process does not require or accept product returns.
30-day satisfaction guarantee
If you are not satisfied with your purchase, submit a refund request within 30 days of confirmed delivery. Eligibility is based on verification of your purchase and submission within that window. An unopened item, physical return or restocking fee is not required.
The guarantee window begins on confirmed delivery, not the order date. If you dispute a carrier delivery scan because you did not receive the parcel, tell us so we can investigate; the scan does not automatically exclude your claim.
How to request a refund
- Email support@elvoragarlands.store or use our Customer Support form.
- Include your order number, the email used to purchase and a brief description of the issue. For damaged, defective or incorrect goods, include relevant photographs if available.
- We will verify the purchase and eligibility, contact you if information is missing, and communicate the outcome and any approved refund details.
Do not send card numbers, security codes or passwords. Do not mail products to our business address.
Refund amount and payment timing
An approved satisfaction refund covers the eligible product amount actually paid, taking any discount into account. Applicable taxes are refunded as required by law. Shipping is free: we do not deduct hypothetical shipping or handling costs from a refund for a free-shipping order.
Approved refunds are generally issued to the original payment method. Request review, refund issuance and the payment provider posting the credit are separate steps. Contact us for the status of your request or approved refund; your payment provider can confirm its posting time after issuance. We do not promise an immediate credit.
If an expected credit is missing, check your payment account and contact your provider, then email us with your order number and any refund confirmation date so we can investigate. Do not share full payment credentials. Refunds required by law will be made within the applicable legal timeframe.
Damaged, defective, incorrect or undelivered orders
Contact us as soon as reasonably possible with your order information and what happened. We will review the issue and provide an appropriate refund, replacement or other remedy consistent with your legal rights. For missing parcels, see our Shipping Policy. The voluntary 30-day window does not limit remedies for non-delivery, defective or incorrect goods, or other rights that cannot legally be restricted.
Order cancellations
For an ordinary cancellation request, contact us as soon as possible. We will make reasonable efforts to cancel before processing or dispatch, but we may not be able to stop fulfillment once underway. You can still request a refund under the guarantee or exercise applicable legal rights.
If we cancel an order without supplying it, we will notify you and refund amounts collected for the canceled order, including any taxes or other amounts that must be returned. If dispatch is delayed, the Shipping Policy explains delay notices and your choice to wait or cancel where required. We do not withhold amounts that must legally be refunded.
Your rights remain protected
Requests outside the 30-day window do not qualify under the voluntary satisfaction guarantee, but statutory cancellation, refund, warranty and payment-dispute rights remain unaffected. Contacting us does not require you to waive those rights.
Business & contact information
Elvora Garlands is operated by Kodhauz LLC.
Email: support@elvoragarlands.store
Customer support: Contact our team
Business address:
Kodhauz LLC
2211 Michelson Drive
Irvine, CA 92612
United States
This is our business address, not a returns address. Do not mail products here. Product returns are not required or accepted under our standard refund process.