Shipping policy

Last updated: October 13, 2026

Shipping is free for orders we deliver within the United States. We do not currently offer international shipping through our configured shipping profile. No minimum order amount is required for free shipping.

Destinations and shipping method

Our current shipping profile serves the United States with a free shipping option. If your address cannot be accepted, contact support@elvoragarlands.store before placing an order. We do not promise worldwide delivery or add a standard shipping or handling charge.

Processing and delivery estimates

Processing is the time before an order is handed to the carrier; transit is the time from carrier handoff to delivery. Estimates depend on the order and destination. Contact us for the current processing and transit estimate before ordering, or for an update on an existing order. Any specific shipping commitment given with your order remains applicable to that order.

Where an estimate is stated in business days, it means Monday through Friday, excluding applicable public holidays; calendar-day estimates include weekends. Carrier delivery schedules can differ. There is no guaranteed delivery date unless specifically agreed for your order.

Tracking your shipment

When your order ships, the shipping confirmation provides available tracking details. A label or “information received” status is not confirmation of carrier handoff. Carrier scans may take time to appear and do not show a continuous or exact location.

Use Track Your Order for available carrier updates. If you have no shipping email or tracking is not updating, contact us with your order number and purchase email.

If dispatch is delayed

If we cannot ship within the timing committed for your order, we will notify you with revised timing if available and explain your options. Where applicable law requires consent to a delay, you may agree to wait or cancel for a prompt refund. If we cannot provide revised timing, we will explain that rather than promise a date. If you decline a delay, or we cannot obtain consent where required, we will cancel and refund as required by law.

Carrier delays and missing packages

A delay after dispatch is different from a dispatch delay. Contact us if tracking stops updating or your package is overdue. We will review the order and carrier information and help resolve the issue; referring a shipment to a carrier does not remove our obligations to you.

If tracking says delivered but you have not received the parcel, check the delivery address, safe places and anyone who may have accepted it, then contact us. A delivery scan alone does not automatically defeat a non-delivery claim. We will investigate and provide the refund, replacement or other remedy required by the circumstances and applicable law.

Address changes and cancellations

Please check your delivery address before ordering. Email us as soon as possible to request a correction or cancellation. We will try to accommodate changes before fulfillment, but a dispatched order may not be interceptable. This practical limitation does not remove any legal cancellation or refund rights. See our Refund Policy.

Business & contact information

Elvora Garlands is operated by Kodhauz LLC.

Email: support@elvoragarlands.store
Customer support: Contact our team

Business address:
Kodhauz LLC
2211 Michelson Drive
Irvine, CA 92612
United States

This is our business address, not a returns address. Do not mail products here. Product returns are not required or accepted under our standard refund process.